DELIVERY INFORMATION

We aim to make your shopping experience as simple and convenient as possible. Below you will find information about our order processing and delivery times.

Once you place your order, we usually process it within 1–3 business days. Orders placed during the working week are generally processed within one business day. Orders placed on Friday evening or over the weekend may take slightly longer to process.

Once your order has been processed, it will be dispatched. Delivery typically takes 8–12 business days from the date of dispatch.

Please note that delivery times are estimates and may vary depending on your location, seasonal demand, and circumstances beyond our control.

If you have any questions about your order or delivery, our customer service team is always happy to help. You can contact us at info@susan-liverpool.com.

PLACING AN ORDER

Ordering from Susan Liverpool is quick and easy.

1. Visit the product page and select your preferred product, size, colour, or other available options.

2. Click the "Add to cart" button to add the item to your shopping bag.

3. Review your selected items and make sure all product details and variants are correct.

4. Click "Proceed to checkout" to continue with your purchase.

5. Enter your delivery and contact details carefully, making sure all information is correct.

6. Review your order details and confirm your purchase by following the instructions provided at checkout.

Once your order has been successfully placed, you will receive an order confirmation by email.

SHIPPING COSTS

We are pleased to offer free delivery on all orders.

There is no minimum order value required to qualify for free delivery. Your order will be shipped directly to the delivery address provided at checkout.

POST-PURCHASE OFFERS

After completing your purchase, you may occasionally be presented with a special, optional offer for an additional product.

This offer is completely voluntary, and you are under no obligation to accept it.

If you choose to accept a post-purchase offer, the additional purchase will be processed as a separate transaction for the amount clearly stated at the time of purchase. The additional transaction may appear separately on your bank or payment statement.

Your original order will not be affected by accepting or declining a post-purchase offer.

Delivery for products purchased through a post-purchase offer is also provided free of charge.

SHIPPING YOUR ORDER

We know how exciting it is to receive a new order, and we work hard to get your purchases on their way as quickly as possible.

To help us maintain competitive prices, we may consolidate shipments and dispatch orders in larger batches. This allows us to keep our shipping and operating costs as low as possible while continuing to offer our products at fair prices.

During busy periods, seasonal sales, promotional events, or periods of particularly high demand, processing and delivery times may occasionally take longer than expected.

We appreciate your patience and understanding during these periods. Our team will always do its best to process and dispatch your order as quickly as possible.

If you have any questions about your order, delivery, or shipping status, please contact our customer service team:

Email: info@susan-liverpool.com

Our customer service team will be happy to assist you.