Shipping & Delivery

SHIPPING & DELIVERY

Last updated: 28 July 2026

Free
Shipping

1–3 days
Processing

8–12 days
Estimated delivery

1. SHIPPING OVERVIEW

This Shipping Policy explains how shipping works for the Susan Liverpool online store ("we", "us", "our").

We currently ship to customers in Ireland and the United Kingdom.

At Susan Liverpool, we offer free shipping on all orders within Ireland and the United Kingdom, with no minimum order value required.

All products are delivered directly to the delivery address provided at checkout, with no additional standard shipping fees.

YOUR ORDER JOURNEY

1 — Order placed
Your order is successfully placed and an order confirmation is sent by email.

2 — Processing
Your order is processed within 1–3 business days.

3 — Dispatch
Once your order has been dispatched, you will receive a shipping confirmation email.

4 — Delivery
Your order is estimated to arrive within 8–12 business days after dispatch.

2. PROCESSING TIMES

We process orders within 1–3 business days, excluding weekends and public holidays.

After placing your order, you will receive an order confirmation by email.

Once your order has been dispatched, you will also receive a shipping confirmation email with available delivery and tracking information.

Please note that orders placed during weekends or public holidays may take slightly longer to begin processing.

3. ESTIMATED DELIVERY TIMES

Delivery times are estimates and are calculated from the date your order is dispatched.

Stage Timeframe
Order processing 1–3 business days, excluding weekends and public holidays
Estimated delivery 8–12 business days after dispatch within Ireland and the United Kingdom

Please note that delivery times are estimates and cannot be guaranteed.

As with many online stores, occasional delays may occur during periods of high demand, seasonal sales, promotional events, or circumstances beyond our control.

We will always do our best to process and dispatch your order as quickly as possible.

4. SHIPPING AREA

We currently ship to customers in Ireland and the United Kingdom.

Delivery availability may vary depending on the destination address. If your address cannot be serviced by our delivery partners, we will contact you as soon as possible.

5. SHIPPING COSTS

Shipping is free on all orders within Ireland and the United Kingdom.

There is no minimum order value required to qualify for free standard shipping.

6. HOW TO PLACE AN ORDER

Ordering from Susan Liverpool is simple:

Choose your product — Visit the product page and select your preferred size, colour, or other available variant.

Add to cart — Click "Add to cart" to place the item in your shopping cart.

Proceed to checkout — Review your order and enter your complete and accurate delivery details.

Complete payment — Select your preferred payment method and follow the instructions provided at checkout. Transactions are processed through secure payment systems.

Confirm your order — Once your order has been successfully placed, you will receive an order confirmation by email.

7. PAYMENT METHODS

Payments on Susan Liverpool are processed through secure and encrypted payment providers to help ensure a safe checkout experience.

Available payment methods may vary depending on your location and the options displayed at checkout.

8. ORDER TRACKING

Where tracking is available, dispatched orders will include tracking information provided by the delivery carrier.

You can track your order using the tracking link provided in your shipping confirmation email.

Please note that tracking information may take some time to become active after your order has been dispatched.

9. ADDRESS ACCURACY

Please make sure that your shipping address is correct and complete before placing your order.

Please include all relevant information, such as:

  • Full name

  • House name or number

  • Apartment or flat number, if applicable

  • Street name

  • Town or city

  • County or region, where applicable

  • Postcode or Eircode

  • Contact telephone number

If an order is returned to us due to an incorrect or incomplete address provided by the customer, additional shipping costs may apply if the order needs to be resent.

We strongly recommend checking your delivery information carefully before completing your order.

10. DELIVERY ISSUES

If your tracking information shows that your parcel has been delivered but you have not received it, please take the following steps:

  1. Check with family members, housemates, neighbours, or your building reception, if applicable.

  2. Check whether the courier has left the parcel in a safe place or with a neighbour.

  3. Contact your local courier using the tracking information provided.

  4. Contact us at info@susan-liverpool.com as soon as possible, preferably within 48 hours of the parcel being marked as delivered.

If your parcel appears to be lost in transit, we will work with the relevant delivery carrier to investigate the issue and help find an appropriate solution.

11. QUESTIONS ABOUT YOUR ORDER?

If you have any questions about shipping, delivery, or the status of your order, please contact our customer service team.

Susan Liverpool
Email: info@susan-liverpool.com

Our customer service team will be happy to assist you.