Return Policy
RETURNS & REFUNDS
PLEASE NOTE: RETURNS ARE NOT FREE
Please note that we do not offer free returns. Customers are responsible for all return shipping costs and any applicable fees associated with returning an item.
CAN I RETURN AN ORDER?
Yes, you can return your order.
If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order, provided that the item meets the conditions outlined below.
To be eligible for a return:
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The item must include all original components, accessories, and packaging where applicable.
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The item must be returned in the same condition in which it was received.
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The item must only show signs of normal handling. Items damaged due to careless or improper handling may not be accepted.
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Products for which hygiene is important must be thoroughly cleaned before being returned.
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If you are reporting a defect or damage, you must provide evidence that the issue was present when the product was received.
We reserve the right to refuse a return if we reasonably believe that the item has been used, damaged, altered, or handled improperly after delivery.
All returns are inspected upon arrival. Returns are generally processed within 7 business days of being received at our warehouse. If the return meets all applicable conditions, it will be approved and the refund process will be initiated.
Please note that we reserve the right to deduct applicable shipping or other costs where permitted.
HOW DO I RETURN AN ORDER?
If your order meets the return conditions above, please follow these steps to start the return process.
Send an email to:
Please include the following information in your email:
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Order number
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Reason for the return request
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Photos of the product, if it is damaged or defective
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Customer's full name
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Customer's delivery address
Once we have received your request, our customer service team will review the information and contact you with further instructions, including the correct return address.
Important: Please do not send your return to the sender's address or to any address shown on the original shipping label. The correct return address will be provided by our customer service team after your return request has been reviewed.
The customer is responsible for all return shipping costs and any applicable fees.
POST-PURCHASE OFFERS
After completing your order, you may occasionally be presented with a special, optional offer for an additional product.
This offer is completely voluntary and represents a separate purchase from your original order.
If you choose to accept the offer by clicking the "Pay Now" button, a new and separate payment for the stated amount will be charged using your selected payment method. This transaction may appear separately on your bank or payment statement.
If you do not wish to accept the offer, simply click "Decline this offer". Your original order will not be affected in any way.
Products purchased through post-purchase offers are subject to the same return policy as regular orders. The return request must be made within 30 days of receiving the product, and all applicable return conditions must be met.
ORDER CANCELLATION
Once an order has been confirmed and entered into our processing system, we are generally unable to cancel or modify it.
If you no longer wish to keep an item after placing your order, please wait until the order has been delivered and then follow the return procedure outlined in this policy.
The item must be returned in its original condition and packaging, where applicable, and must meet the conditions of our return policy in order to qualify for a refund.
RIGHT OF WITHDRAWAL
If you are a consumer, you may have a legal right to withdraw from your purchase under applicable consumer protection laws.
For eligible purchases, the withdrawal period is generally 14 days from the day on which you, or a third party designated by you who is not the carrier, takes physical possession of the goods.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by sending us a clear statement, for example by email, to:
Please note that exercising your right of withdrawal does not remove your responsibility for the cost of returning the item. Return shipping costs are borne by the customer.
NOTE ON SHIPMENTS IN TRANSIT
As our products may be shipped internationally, delivery times can occasionally be longer than expected and may be affected by circumstances beyond our control.
If your order has already been dispatched or is in transit, we may not be able to cancel or intercept the shipment.
In this situation, please wait until the order has been delivered and then follow the return procedure described in this policy.
You are welcome to notify us of your intention to withdraw before receiving the order.
To help us process your return and refund as quickly as possible, we recommend keeping your return shipping receipt and proof of postage.
CONSEQUENCES OF WITHDRAWAL
If you validly withdraw from your purchase and the returned item meets the applicable return conditions, we will process your refund in accordance with applicable consumer protection laws.
Any refund will generally be issued using the same payment method used for the original transaction, unless otherwise agreed with you.
The refund may be withheld until we have received the returned goods or you have provided sufficient evidence that the goods have been sent back, whichever occurs first.
The cost of return shipping is the responsibility of the customer.
Where permitted by applicable law, any additional delivery costs resulting from choosing a more expensive delivery method than the cheapest standard delivery option available may also be excluded from the refund.
DAMAGED OR DEFECTIVE PRODUCTS
If your product arrives damaged or has a manufacturing defect, please contact us as soon as possible at:
To help us investigate the issue, please provide your order number and clear photos or videos showing the damage or defect.
Once the issue has been reviewed and verified, we will determine the appropriate solution in accordance with applicable consumer protection laws. Depending on the circumstances, this may include a replacement, repair, refund, or another appropriate remedy.
If a replacement is approved, we will arrange for the replacement product to be dispatched as soon as reasonably possible.
RETURN SHIPPING COSTS
ALL RETURNED ITEMS MUST BE SENT TO THE RETURN ADDRESS PROVIDED BY OUR CUSTOMER SERVICE TEAM.
The customer is responsible for the cost of returning the item unless the return is due to a confirmed defect, an incorrect item being sent, or another circumstance where applicable law requires us to cover the return costs.
Please do not send any return to the original sender's address or to an address not specifically provided by our customer service team.
For all return-related questions, please contact:
Our customer service team will be happy to assist you with the return process.